privacy policy

Introduction

This privacy policy addresses the privacy practices of DHISCO, Inc. and its subsidiary DHISCO Electronic Distribution, Inc. (collectively referred to in this privacy policy as “DHISCO”, “we” or “us”). It explains the following:

This privacy policy does not apply to statistical or other information from which your personally identifiable information cannot be determined.

Data Protection/U.S.–E.U. Privacy Shield Principles

DHISCO complies with the U.S.―E.U. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. DHISCO has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. The Federal Trade Commission has jurisdiction over DHISCO’s compliance with the Privacy Shield. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, and to view DHISCO’s certification, please visit https://www.privacyshield.gov/.

Data Protection/U.S.–Swiss Safe Harbor Framework

DHISCO complies with the U.S.―Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from Switzerland. DHISCO has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view DHISCO’s certification, please visit http://www.export.gov/safeharbor/.

This Website and Direct Contact

We have access to and collect the personally identifiable information that you voluntarily give us by entering it on this website, by e-mail or by other direct contact from you. We are the sole owners of the information that we collect on this website or from your direct contact with us.

We will use your personally identifiable information that we collect on this website or from your direct contact with us to respond to you regarding the reason you contacted us. We will not sell or lease this information to anyone. We will not share this information with any third party outside of our organization, except as necessary to fulfill a request that you make.

Unless you ask us not to, we may contact you in the future via e-mail to tell you about product information, company news or changes to this privacy policy. You may opt out of any future contacts from us at any time.

Portal Access

In order to access the customer portal to which this website links, you must either enter your account information on the portal landing page or register for an account if you are a first-time user. During the registration process you provide us with certain personally identifiable information (such as name and email address). We use this information to identify you and respond to you about the reason you have accessed the customer portal.

Our Services

DHISCO obtains your personally identifiable information when we transmit an electronic lodging reservation that is made by you or on your behalf through the system of a third party travel agent or online reservation distributor. The information obtained and transmitted by DHISCO is the information you provide through the third party to request the lodging reservation. We use your personally identifiable information that we transmit solely to facilitate the provision of services requested by you from the lodging provider to which your reservation request is directed. DHISCO will not sell or lease this personally identifiable information to any third party. We have no control over the use of your personally identifiable information by the third party through which your lodging reservation is transmitted to us, or by the lodging establishment to which your lodging reservation is directed.

Additional Disclosure to Third Parties

In the course of performing our services we may transfer your personally identifiable information to one or more third parties acting on our behalf as our agent. DHISCO will remain responsible under the Privacy Shield Principles if a third party acting as our agent processes personally identifiable information in a manner that is inconsistent with the Privacy Shield Principles unless we can prove we are not responsible for the specific event in question.

DHISCO will disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Human Resources Information

DHISCO collects certain personally identifiable information about the organization’s employees in the European Union, which DHISCO uses solely in the context of the employment relationship. Information about DHISCO’s European Union employees may also be shared with DHISCO entities or third party service providers (such as DHISCO’s benefits providers) outside of the European Union solely in the context of the employment relationship. DHISCO commits to resolve complaints about its collection or use of its European Union employees’ personal information. European Union employees should first contact their supervisor or the Human Resources department if they have questions or complaints about DHISCO’s application of the Privacy Shield Principles to their personally identifiable information. If DHISCO does not provide timely acknowledgment or resolution of a question or complaint, an employee may contact the Privacy Shield dispute resolution panel established by the European Union data protection authorities. DHISCO commits to cooperate with the dispute resolution panel and to comply with the advice given by the panel with regard to human resources data transferred to DHISCO from the European Union in the context of the employment relationship.

Your Access to and Control over Information

You can do the following at any time by contacting us via the email address or phone number listed at the end of this privacy policy:

Please note that any request that has the effect of restricting our ability to obtain and transmit your personally identifiable information will prevent us from facilitating the provision of services requested by you from any third party.

Security

When your personally identifiable information is stored on our information technology infrastructure, it is protected by a number of security practices and protocols involving system architecture, password protection, intrusion monitoring and detection and malicious software monitoring and detection. Security practices also include policies restricting access to personally identifiable information to individuals with a need to know, and the physical segregation of our information technology infrastructure in a secure environment.

Dispute and Liability

DHISCO commits to resolve complaints about our collection or use of your personal information under the Privacy Shield Principles. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact DHISCO at 214-234-4000 or by e-mail at privacy@DHISCO.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

For more information on the circumstances under which binding arbitration can be invoked for complaints regarding Privacy Shield compliance, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Updates

Our privacy policy may change from time to time. All changes and updates to our privacy policy will be posted on this page. This privacy policy was last updated September 30, 2016.

Contact Information

If you wish to contact us regarding this privacy policy or your personal information that we hold, please contact us by telephone at 214-234-4000 or by e-mail at privacy@DHISCO.com.