media releases view all media releases >

DHISCO and Zumata partner to expand global hotel distribution with artificial intelligence

DHISCO and Zumata partner to expand global hotel distribution with artificial intelligence

Posted: October 30, 2017

DALLAS (Oct. 30, 2017) – DHISCO Inc., the world’s leading hospitality distribution company, announced today that its connection with Zumata’s artificial intelligence-based travel platform is now live, dramatically expanding the global reach of both companies’ hotel buying and selling partners.

read more >

DHISCO CEO Toni Portmann said the partnership gives DHISCO’s 130-plus online travel agencies access, through the DHISCO Switch, to rate and availability information from more than 400,000 of Zumata’s hotel and vacation rental properties.

At the same time, it displays DHISCO’s hotel partner inventory to Zumata customers, including many in the fast-growing Asian travel marketplace.

Zumata, a Singapore-based company, has won numerous awards for its AI advances. Its tools help travel retailers increase sales by improving customer experiences with better imagery, content and the ability to process natural language queries in 29 languages. 

Zumatapulls rates and availability from third-party sources around the globe, enabling it to offer more rooms and vacation rental rates than traditional distributors – all through a single connection and with the benefit of deep technology assisting in the mapping process, according to Zumata CEO Josh Ziegler. Zumata’s AI capabilities also allow for more customized, natural language-based searches beyond traditional queries that only return information on rates and availability.

Ziegler said the partnership enables his company to easily connect with both DHISCO’s buying and selling partners to expand the reach of Zumata’s AI-based system.

“No other company can offer us the reach of DHISCO, the world’s original and leading hospitality distribution company,” Ziegler said. “We believe this first step of collaboration provides the scale necessary for both parties to shape the industry together and take distribution to exciting new levels.”

Noting that Zumata has “created the world’s only AI-based distribution system,” Portmann said: “We are pleased to increase our inventory and capabilities as we help Zumata expand its reach through DHISCO’s simple, one-to-many switch. This partnership represents a true collaboration, allowing us to merge our complementary systems and move the hospitality industry into the future while increasing the success of our global partners.”

Zumata recently won the Digital Innovation Asia Award at the Digi.travel Thailand International Conference & Expo 2017 in Bangkok and was named one of the top 10 disruptive travel companies to watch in 2017 by the website Disruptor Daily.

About DHISCO Inc.

DHISCO Inc. is the world’s original and leading hospitality distribution company, providing the most reliable and advanced technology to connect hotels around the world with online travel agencies, global distribution systems, metasearch engines and other travel partners. Since 1989, DHISCO has built its reputation on providing the most efficient and affordable means to market, capture and book hotel reservations. Today, it moves more than 13 billion transactions a month for more than 514,000 hotels.

About Zumata

Zumata is a technology company providing enterprise-grade solutions that simplify the complex. Zumata’s Hotel Booking API and Artificial Intelligence (AI) solutions enable -partners to enhance customer satisfaction while providing excellent products and services at lower costs. Zumata’s Hotel API offers over 500,000 unique hotel properties with premium imagery and descriptions, in 29 languages, alongside business intelligence. Its versatile AI technology can be applied across almost any industry to harnesses natural language understanding, tone analysis and image recognition to help companies automate tasks and improve customer experience.

# # # 

CONTACT

Jeri Clausing
RDR PR LLC
jeri@rdrpr.com
505.221.3108

< close
Meetings innovator iVvy partners with DHISCO for hotel inventory

Meetings innovator iVvy partners with DHISCO for hotel inventory

Posted: July 12, 2017

DALLAS (July 12, 2017) – IVvy Inc. an Australian company that developed the first global distribution platform for meetings and events, has selected DHISCO Inc., the world’s leading hospitality distribution company, to power its hotel booking engine.

read more >

IVvy, based in Queensland, Australia, said the partnership will enable it to expand its offerings beyond meeting and event space to room inventory.

“Our global distribution platform provides real-time availability, rates and inventory for function space, caterings, group accommodations and event supplies,” said Lauren Hall, iVvy founder and CEO. “Through our partnership with DHISCO, we can continue to build upon our solutions for making the meetings and events planning and booking process as efficient as possible while offering clients access to the most competitive and accurate room rates and availability.”

DHISCO CEO Toni Portmann said the partnership is an example of what can be achieved through industry collaboration.

“IVvy’s objective is to address a huge opportunity in the meetings industry,” Portmann said. “As the world’s largest hospitality distribution company, we can connect iVvy to hundreds of thousands of hotels around the world. DHISCO will help them, along with our hotel partners, develop the connections and relationships they need to bring meeting planning into the 21st Century.”

IVvy recently debuted in North America with the opening of a New York office.

About DHISCO Inc.

DHISCO Inc. is the world’s original and leading hospitality distribution company, providing the most reliable and advanced technology to connect hotels around the world with online travel agencies, global distribution systems, metasearch engines and other travel partners. Since 1989, DHISCO has built its reputation on providing the most efficient and affordable means to market, capture and book hotel reservations. Today, it moves more than 13 billion transactions a month for more than 110,000 hotels.

About iVvy

IVvy Inc. offers meeting planners the ability to search, compare and book function space, catering and group accommodations online 24/7 by reviewing real-time availability, rates and inventory posted by venue operators, then manage events using an easy-to use, cloud-based platform and custom websites to attract and register attendees and manage their experience. IVvy serves over 12,000 users in 13 countries.

# # #

CONTACTS
Jeri Clausing  
RDR PR LLC
jeri@rdrpr.com
505.221-.3108

 

< close

coverage view all coverage >

Zumata harnesses the power of artificial intelligence

Zumata harnesses the power of artificial intelligence

Posted: June 21, 2016

When it comes to hotels, there is no dearth of choice in most destinations of the world.

read more >

“There are 3,000 hotels in Rome,” Robert Meza, director of business development and strategic partnerships at Zumata Technologies, said.

Somewhere in that number is the perfect hotel for a family with a couple of kids who are looking forward to seeing the Colisseum and would get a kick out of a pizzamaking excursion as well.

The boys are old enough for a room of their own, so their parents would like two adjoining rooms, and a pool would be great.

Mom goes to her favorite online travel agency, one that goes beyond the origin-destination-date formula. She types, “Find a hotel in Rome that is kid-friendly, has adjoining rooms and a pool and is near the fun sights. And a view of the city would be nice.”

In seconds, the OTA narrows the field to a few properties and delivers descriptions and photos.

Since the OTA “knows” the customer, it also suggests the hotels have spa facilities for Mom.

The brains behind the operation belong to Watson, IBM’s cognitive system (and “Jeopardy” champion).

Combing through a vast store of data and images from more than 60 hotel companies and aggregators, Watson can provide Zumata’s customers with very relevant answers to travelers’ questions.

Zumata is a B2B company, chief executive of-ficer Josh Ziegler said.

Its target customers include OTAs, traditional travel agencies, GDSs, loyalty companies and other travel companies.

Travelers don’t know the information is being served up by Watson. “They just think you’re a genius,” Ziegler said.

Zumata uses a combination of Watson APIs, including Alche-myLanguage, Visual Recognition and Retrieve & Rank, to deliver the most relevant results.

Watson, of course, does not know everything.

It even flubbed a few questions when it challenged the top two “Jeopardy” champions in 2011.

So it gauges its own confidence level before answering a question. If it is low — for example, if a traveler would like a restaurant reservation in the hotel’s vicinity — it will refer the query to a human.

It does, however, “learn,” and the Zumata team has “a ton of data that we train it with,” Ziegler said.

“We also use social media to add sentiment and feeling with each interaction.”

Another benefit for Zumata cus-tomers is “dynamic margining.”

If one hotel offers an override of 1%, but you can find a rate from another that offers you a 2% higher margin, you are better off booking the lower rate instead of steering volume to the override.

While Zumata is well-suited to the leisure travel market, the company is also focusing on corporate travel.

In particular, Meza said, it believes it can take a lot of the pain out of using an online corporate booking tool.

“It can take an hour to look for things that are important, like whether a hotel is close to a metro station,” he said.

Zumata is based is Singapore, so it is in the thick of the fastest growing travel market in the world, Ziegler said.

But the greatest demand for its services is in North America, which is why Zumata is teaming up with DHISCO.

Toni Portmann, chief executive officer of DHISCO, notes that it’s an unusual arrangement, given that both are hospitality distribution companies.

But, she said, “taking this in-dustry to the next level and staying competitive requires cooperation and industry alliances.

“That’s why this is so exciting,” she added. “Zumata leads the field in artificial intelligence, which is the future.”

Read article on page 7 >

 

< close
DestinationElite revamps website and online reservations

DestinationElite revamps website and online reservations

Posted: March 9, 2016

DestinationElite, the online showcase of high-end travel experiences, has unveiled a new website that offers real-time bookings for its collection of hotels and resorts.

read more >

The company partnered with UK-based WinonaESolutions for the new-look DestinationElite.com, which has been redesigned with clear sections for its various brands, including City Elite, Elite Resorts, Cruise Elite, Air Elite and others.

Mark Greedy, CEO & founder of DestinationElite commented; “The new DestinationElite site cleanly and clearly brings an excellent representation of our luxury lifestyle portfolio as part of our omni-channel marketing strategy.

“We are now able to present our outstanding curated collection of some of the finest luxury travel experiences available today, in a simple yet inspiring format.”

Visitors to the site and members of the ‘Friends of Elite’ programme can now search online and make bookings either on the site or via the company’s Elite Travel Concierge offices. DestinationElite has also partnered DHISCO to provide real-time online reservations for its hotels and resorts.

“Over just six weeks, as the first client of DHISCO’s new Quick Start product, we have been able to move to online, real-time reservations for all properties without us having to address the channel manager vs. hotel CRS debacle,” said Peter Fitzgerald, DestinationElite’s head of international business development.

“DHISCO means we go straight to the CRS of our member properties. We are all for simplicity – the search, choice and booking elements of the customer journey for a Friend of Elite or new visitor should be as effortless and enjoyable as the stay itself.”

DestinationElite now offers a collection of more than 1,500 resorts, city hotels, luxury cruises, vacation residences, adventures and travel experiences.

see article >

< close